Training is offered onsite and online. Content and format are customized by
incorporating language and examples specific to each funeral home,
integrating accountability elements including quizzes, participation tracking, and completion certificates,
developing a follow-up plan to ensure training principles are being utilized,
offering value-added components such as continuing education units (CEUs).
Listed below are some of our most requested trainings.
Offering the Gift of a Final Goodbye
Topics include presenting and discussing final viewing options with families, talking points to alleviate families’ concerns or objections, examining benefits, and preparing for identification viewings and visitations. This training is designed for licensed and non-licensed personnel who arrange for or assist with identification viewings or visitations.
Answering Phone Inquiries
Topics include answering the phone, engaging with the family, asking discovery questions, providing value statements, closing the call, and measuring success of the inquiry. This training is designed for licensed and non-licensed personnel who give information over the phone to families who are choosing a funeral home.
Federal Trade Commission Funeral Rule
Topics include reviewing and complying with Funeral Rule requirements, identifying triggering events and prohibited misrepresentations, and outlining proposed changes to the Rule. This training is designed for licensed and non-licensed personnel.
Guide for Liturgical Church Services
Topics include reviewing the processes and procedures related to church services, beginning with scheduling, and ending at the cemetery. This training is designed for licensed and non-licensed personnel who arrange, direct, or assist with funeral services.
Veterans’ Burial Benefits
Topics include a brief history of the national cemetery system, and a review of the rules, regulations, and procedures for veteran burial benefits at a national cemetery, including Arlington. This training is designed for licensed and non-licensed personnel who arrange, direct, or assist with funeral services.
The Morning Meeting
Topics include the benefits of brief morning meetings and engaging co-workers by asking questions and eliciting discussion to foster a productive workday. This training is designed for licensed and non-licensed personnel running morning meetings at the funeral home.
Pre and Post Embalming Checklist
Topics include a review of caring for the deceased before and after arterial injection. This training is designed for licensed embalmers. (Depending on state law requirements, non-licensed personnel may also benefit from this training.)
Cybersecurity Training
Topics include identifying types of threats, recognizing specific threats, protecting client families’ personal information, and maintaining individual and company safety while using computers and other devices. This training is designed for all funeral home personnel.
Role of Empathy During
Difficult Arrangements
Topics include defining a difficult arrangement, explaining the differences between empathy and sympathy, describing the role and benefits of empathy in effective communication, and incorporating empathy during difficult arrangements. This training is designed for licensed funeral directors.
Funeral Service Nomenclature
Topics include a review of commonly used terminology within the funeral service profession, definitions, and correct pronunciation. This training is designed for non-licensed funeral home personnel.